FAQs

 

How long is the Kellogg's Free Books Promotion running for?

The Kellogg’s Free Books Promotion starts on the 1st of January 2018 and ends on the 28th of Feb 2018 for purchases. Only eligible purchases must be made in this period will be valid for this Promotion.

 

What is the claim period?

The claim period starts on the 1st of January 2018 and ends on the 14th of March, 2018.

 

Do I need to purchase multiple Kellogg’s products to enter the promotion?

Yes, in order to be eligible for the promotion you need to purchase 2 specially marked Kellogg's products in one transaction from any participating retailer. Please click here for a list of participating products.

 

What do I need in order to participate?

You will need your purchase receipt showing the 2 participating Kellogg’s products and the date of purchase. In addition to this, you will need a valid email address in order to participate.

 

Do I need to scan my receipt(s) or can I take a photo of my receipt? What is the size limit?

You can either scan or take a photo of your receipt, and upload it to the website. The file size limit is 3mb. If you are claiming a New World, IGA or Woolworths exclusive offer, be sure the photograph clearly shows the place of purchase.

 

I cannot upload my receipt. What’s wrong?

Please ensure each receipt is within the 3mb file size limit and is of one of these file types: jpeg or png. If you are on a mobile device, please ensure that your internet browser has been given access to your photos. If you encounter any further issues, please contact us and we will help you out.

 

Can I buy any Kellogg product and enter this promotion, or is it restricted to certain products only?

This promotion is restricted to certain Kellogg products only. All participating products carry the promotional FREE BOOKS logo on it. Please click here for a list of participating products

 

Can I get these products in all stores?

Yes these products can be purchased nationally, although we cannot guarantee availability.

 

How many times can I enter?

You may submit a limit of one entry per household per day and ten claims per household during the Promotion, equating to a maximum combined Dymocks eGift Card value of $100.

 

Can I redeem (cash out) multiple times?

No, you can only redeem your Dymocks eGift card once. Once you have redeemed your Dymocks eGift card you will no longer be able to make any more claims on your account for the duration of the promotion. You can claim up to 10 times (a total of $100) before you redeem your Dymocks eGift card.

 

Do I need to keep all of my receipts as proof of my purchases?

Yes

 

What do I do if I don’t have a receipt?

Sorry, with every claim you’ll need to upload a receipt to verify your purchase of the participating Kellogg’s products.

 

What happens if I have bought 2 participating products, but on separate receipts?

Sorry, in order to be eligible for the promotion the participating product needs to be in the one transaction. A purchase of 2 participating products over 2 receipts will not be accepted.

 

I entered the wrong email address when creating my account and can’t get to my dashboard/vouchers. What do I do?

Please contact us here

 

I can’t remember my email address that I created my account with. What do I do?

Please contact us here and we will assist.

 

I can’t remember my password that I created my account with. What do I do?

Please go to the forgot password page by clicking here.

 

Help! I can’t find my Dymocks eGift Card in my email inbox. What do I do?

Please check your JUNK folder -If you’re still unable to find it, please send and email with your claim ID through to us here

 

How long is my eGift Card valid for?

Your Dymocks eGift Card will be valid until 15/06/2018 or as otherwise indicated. Any balance that remains on a Dymocks eGift Card after the expiry date will be forfeited.

 

How can I check my balance on my Dymocks eGift card?

You can check your balance by going to https://www.dymocks.com.au/gift-card/balance. You can also email help@dymocks.com.au.

 

I no longer wish to be contacted by the promoter or third parties, how do I opt out?

If you have opted in to be contacted by Kellogg’s and no longer wish to be, please contact the Promoter using the following contact details – Kellogg Consumer Contact Centre 1800 000 474 (residents of Australia) or 0800 881 889 (for residents of New Zealand).

 

What is the IGA draw?

Customers who purchase 2 eligible products from any IGA store in Australia and enter the Free Books Promotion online will automatically be entered into a weekly prize draw where you will have a chance to win a book pack containing 48 selected books, valued at $675.16. There are 88 prizes to be won in total. Please see here for prize details and full terms and conditions.

 

How do I enter into the IGA draw?

This promotion is being run in IGA stores, only in Australia. You need to purchase at least 2 eligible products from one of those stores, enter the Free Books Promotion online to claim your Dymocks eGift Card and select IGA as the store which you purchased from. You can still keep entering the Free Books Promotion and claim up to $100 in Dymocks eGift cards.

 

What is the Woolworths exclusive offer?

Customers who purchase 2 eligible products from any Woolworths store in Australia and enter the Free Books Promotion online will have the option to claim either a $10 Dymocks eGift card or alternatively you can redeem a First Space Encyclopedia book valued at $19.99 (whilst stock lasts). A limit of one book per household applies for the book and the offer is limited to the first 5800 claims. You can still keep entering the Free Books Promotion and claim up to $100 in Dymocks eGift cards.

 

How do I enter into the Woolworths exclusive offer?

At the time of creating your account online and selecting Woolworths as the store which you have purchased from, you will be prompted with the option to select either a $10 Dymocks eGift Card or the book - First Space Encyclopedia.

 

What happens if you have run out of First Space Encyclopedia books?

You will still be able to redeem up to $100 in Dymocks eGift Cards.

 

How long does the First Space Encyclopedia book take to arrive?

The First Space Encyclopedia book is sent via Australia Post e-parcel and will take up to 12 weeks to arrive.

 

It's been 12 weeks and my First Space Encyclopedia book hasn’t yet arrived?

Please contact us here and we will assist.

 

What is the New World exclusive offer?

Customers who purchase 2 eligible products from any New World store in New Zealand and enter the Free Books Promotion online will have the opportunity to nominate their preferred school at the time of claiming. Each school will be donated 1 book of choice from the selected list for every 5 nominations received.

 

How do I enter into the New World exclusive offer?

At the time of creating your account online and selecting New World as the store which you have purchased from, you will be prompted to nominate a school from the dropdown list. For every 5 nominations, 1 book will be donated to the school (up to a total of 20 books per school). You may nominate a school for each eligible purchase, only one vote can be made per day, and up to a total of 10 nominations can be made over the duration of the promotion. You can still keep entering the Free Books Promotion and claim up to $100 in Dymocks eGift cards.